Shipping & Delivery

Welcome to Charlie B! You can now shop our women’s pants, tops, sweaters, jackets and coats online and get them delivered to your home. Changed your mind? No problem, you have 30 days to send it back.

Holiday Order Deadline

Get everything you need in time for the holidays. To ensure delivery by December 24:

Place your order by 12 PM EST on Wednesday December 11, 2023.

Plus, enjoy flexibility for all your gifting needs with our extended holiday returns policy.

Shipping

You browsed, you shopped, you paid. Now we will ship your items across Canada and the United States, right to your home.

The best part? Standard shipping is FREE on all orders over $100, excluding taxes.

You won’t have to wait a long time: We typically process and ship orders within 1-3 business days.

Please note that additional processing time may be required during sale and holiday periods. All orders are subject to availability and credit authentication.

Shipping Options

Shipping Method	Delivery Estimates*	Cost
Standard Shipping (orders $100+)	3 - 8 business days	FREE
Standard Shipping (orders under $100)	3 - 8 business days	$10

Delivery estimates do not include the standard 1-3 business day processing time it takes for the order to ship out.

*Delivery estimates are provided as guidelines only and are not guaranteed. Estimated delivery times may vary depending on location, holidays, and any unforeseeable delays on the courier’s end.

Order Tracking

We like to keep track of things as much as you do. That’s why we will send you a shipping confirmation email with your tracking number as soon as your order has shipped. Click the link in your email to track the progress of your shipment at every step. Some tracking links may need 24-48 hours to generate.

If you don’t feel like searching through the messages in your email inbox, you can also find your tracking information by logging into your Charlie B account and navigating to your “Order History.”

Don't have an account? No worries! You can create your Charlie B account now using the same email address used to place your order.

Order Cancellation or Modification

As our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or modify your order upon request. If your order has not been shipped, please reach out to us with your order number.

Please make sure your shipping address is correct when you place your order, as we cannot redirect orders once they have been dispatched. We will prompt you to check all that before you confirm your purchase.

Taxes & Duties

Prices displayed on the website do not include taxes. When you place your order, the sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise.